Cancellation policy

AtEddylondon, we strive to provide a seamless shopping experience. However, if you need to cancel your order, please review our cancellation policy below.

Order Cancellation by Customer

1. Before Shipment:
   • You may cancel your order within 24 hours of placing it, provided it has not been shipped.
   • To request a cancellation, contact our customer support team via email at [support@eddylondon.com] or call us at [customer support number].
   • If the cancellation request is approved, you will receive a full refund to your original payment method.
2. After Shipment:
   • Once the order has been shipped, it cannot be canceled. However, you may initiate a return after receiving the product, as per our Return & Refund Policy.

Order Cancellation by Eddylondon

We reserve the right to cancel orders in the following situations:

• Stock unavailability – If the ordered item is out of stock.
• Payment issues – If there is a failure in payment verification.
• Incorrect pricing or product details – In case of errors in product listing or pricing.
• Fraudulent transactions – If the order is flagged as suspicious.

If we cancel your order, you will be notified via email, and a full refund will be processed immediately.

Refund for Canceled Orders

• Approved cancellations will be refunded within 5-7 business days to the original payment method.
• If you do not receive your refund within the mentioned timeframe, please contact your bank or payment provider.